Please note that, we do not accept returns but may offer exhcange/refunds if the item is the wrong size, damaged or defective.

In the rare event that you receive a damaged or defective item, please contact our customer support team on info@masqueclothing.co.uk within 7 days of receiving your order and provide proof of the damage or defect.

We will offer an exchange for the same item or a refund depending on the circumstances.

We offer shipping throughout the UK via Royal Mail.

All orders are processed within 3-5 business days and shipped within 7 business days of purchase.

Shipping costs are included in the cost of the clothing and are based on an average weight and destination of your order.

Currently, we only offer shipping within the UK. We hope to expand our shipping options in the future

We are not responsible for lost or stolen packages.

If your package has been lost or stolen, please contact Royal Mail to file a claim.